Support Home > Frequently Asked Technical Questions

Note: For help with the technical terms used in this document, please see the Glossary.

Error: "The server could not process your request"
Q: What causes the error message: "the server could not process your request"? A: The message "the ...

I tried to logon to a class Web site several times and the server stopped responding for a while. Was the server down?
The server is configured to block users who attempt to logon many times without success.  This cou...

I use Norton products and keep getting the error "The server could not process your request" when I try to access a class web site
Online Instructor Suite components (Forum, GradeA, DropBox, UTest) detect the class a student is a...

My password does not work when I am on my home computer, although it did work when I accessed the class on campus.
If your username and password are working on certain computers but not in others, chances are th...

My password to access a class web site doesn't work. What should I do?
If you are having problems accessing a resource, try the following: Check the status of the ...

I am having problems downloading Office documents from my instructor's protected web site. What am I doing wrong?
There are some problems that could prevent your computer from downloading and/or displaying an Off...

How do I upload a file using DropBox?
1) When your file is ready to be submitted to your instructor, log on to the class web site and cl...

I downloaded the UTest Secure Browser but I still can't take a test. What should I do?
After downloading the Secure Browser, you must double-click on the downloaded file icon to insta...

What to do in case of connection problems while taking an online test
When you click on the "Take Test" button to start a test, the server records your userna...

I am trying to access a RealMedia video from realserver.cstl.semo.edu, but RealPlayer can't play it.
Upgrade RealPlayer to its latest version (RealOne Player).  Click here to go to the downloads page....